Creating Award-Winning Websites at a Hubpot Marketing Agency

Award-Winning Web Design & Development Program for Human Capital Management Vendors Using HubSpot

Role

Digital Growth Hacker / Web Designer

Role

Digital Growth Hacker / Web Designer

Role

Digital Growth Hacker / Web Designer

Industry

Marketing / Human Capital Management

Industry

Marketing / Human Capital Management

Industry

Marketing / Human Capital Management

Duration

2018-2021

Duration

2018-2021

Duration

2018-2021

Background

In the competitive field of digital marketing, delivering efficient and high-quality web design is crucial, especially for vendors in the Human Capital Management (HCM) industry. Our marketing agency primarily targeted vendors reselling Kronos' workforce management software. The primary goal of their websites was to promote the software or facilitate sales calls. Recognizing the need for a streamlined approach, I developed a comprehensive web design and development program within HubSpot's CMS, which relied heavily on CSS proficiency.

Objectives

  1. Create a Structured Program: Develop a detailed program that includes frameworks and Standard Operating Procedures (SOPs) for the entire web design process.

  2. Facilitate Efficient Client Management: Ensure smooth handling of challenging aspects such as proposals, contracts, wireframing, client approval, domain migration, and hosting switches.

  3. Achieve Client Success: Implement the program to take on and manage multiple clients efficiently.

  4. Ensure Longevity: Develop a program robust enough to remain effective even after my departure from the company.

Background

In the competitive field of digital marketing, delivering efficient and high-quality web design is crucial, especially for vendors in the Human Capital Management (HCM) industry. Our marketing agency primarily targeted vendors reselling Kronos' workforce management software. The primary goal of their websites was to promote the software or facilitate sales calls. Recognizing the need for a streamlined approach, I developed a comprehensive web design and development program within HubSpot's CMS, which relied heavily on CSS proficiency.

Objectives

  1. Create a Structured Program: Develop a detailed program that includes frameworks and Standard Operating Procedures (SOPs) for the entire web design process.

  2. Facilitate Efficient Client Management: Ensure smooth handling of challenging aspects such as proposals, contracts, wireframing, client approval, domain migration, and hosting switches.

  3. Achieve Client Success: Implement the program to take on and manage multiple clients efficiently.

  4. Ensure Longevity: Develop a program robust enough to remain effective even after my departure from the company.

Strategy

1. HubSpot CMS Proficiency

HubSpot's CMS required extensive CSS knowledge and frequent direct stylesheet modifications. This expertise formed the backbone of the program.

Actions Taken:

  • CSS Mastery: Achieved deep proficiency in CSS to customize and optimize client websites within HubSpot's CMS.

  • Direct Stylesheet Work: Regularly worked directly in the stylesheet to ensure precise control over website aesthetics and functionality.

2. Developing Frameworks and SOPs

I created comprehensive frameworks and SOPs to standardize and streamline the web design and development process.

Key Components:

  • Drafting Proposals: Developed templates and guidelines for crafting compelling and clear proposals tailored to client needs.

  • Drafting Contracts: Established standardized contracts to ensure legal clarity and protect both the agency and clients.

  • Wireframing: Created wireframing templates and processes to visualize website structures before development.

  • Client Approval: Implemented a systematic approach for obtaining client feedback and approval at each stage of the project.

  • Domain Migration: Developed detailed procedures for migrating domains efficiently with minimal downtime.

  • Hosting Provider Switching: Established protocols for switching hosting providers smoothly, ensuring uninterrupted service.

3. Implementing the Program

With the frameworks and SOPs in place, I launched the program, managing multiple clients through a structured approach.

Client Management:

  • Client Onboarding: Efficiently onboarded clients, setting clear expectations and timelines.

  • Project Execution: Followed the established procedures to deliver high-quality websites tailored to client specifications.

  • Communication: Maintained consistent communication with clients to ensure alignment and satisfaction.

Results

The program I created achieved significant success and industry recognition:

  • Client Acquisition: Successfully managed 15 clients, delivering high-quality web design and development services.

  • Efficiency and Consistency: The structured approach ensured efficient project management and consistent delivery of results.

  • Enduring Impact: The program remains in existence and continues to benefit the agency, even after my departure.

  • Industry Award: Received an award at an industry conference, recognizing the innovative and effective web design program.

Conclusion

This case study highlights the transformative impact of a well-structured web design and development program tailored to the HCM industry. By leveraging HubSpot CMS and creating detailed frameworks and SOPs, I facilitated efficient client management and high-quality service delivery. The program's success, longevity, and industry recognition underscore its robustness and effectiveness, providing a model for other agencies looking to enhance their web design processes and achieve similar success.

Results

The program I created achieved significant success and industry recognition:

  • Client Acquisition: Successfully managed 15 clients, delivering high-quality web design and development services.

  • Efficiency and Consistency: The structured approach ensured efficient project management and consistent delivery of results.

  • Enduring Impact: The program remains in existence and continues to benefit the agency, even after my departure.

  • Industry Award: Received an award at an industry conference, recognizing the innovative and effective web design program.

Conclusion

This case study highlights the transformative impact of a well-structured web design and development program tailored to the HCM industry. By leveraging HubSpot CMS and creating detailed frameworks and SOPs, I facilitated efficient client management and high-quality service delivery. The program's success, longevity, and industry recognition underscore its robustness and effectiveness, providing a model for other agencies looking to enhance their web design processes and achieve similar success.

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Copyright 2024 by John Markert

Copyright 2024 by John Markert

Copyright 2024 by John Markert